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25 Years and Counting of Marketing Operations

1987 was certainly an eventful year. Van Gogh’s Sunflowers sold for a record-breaking $39.7 million. Astronomers in California were the first to witness the birth of a galaxy.  IBM launched the Personal System/2, driving a fundamental shift in personal computing. And Tony Sprague, CRMT Digital CTO, and I met for the first time. History indeed!  … Continued

AI Operations: Implementing AI for Marketing

Generative AI is fast becoming a multi-purpose tool. Already, there have been signs that the technology will disrupt society in new and unexpected ways. It promises a new era of unprecedented productivity, while exposing businesses to new and unexpected risks.  As widespread AI becomes part of daily business operations, it will impact the day-to-day responsibilities … Continued

Beyond Alignment: Qualification across the Funnel

There’s been a lot of talk in recent years about the relevance of MQLs to B2B marketing, particularly in the context of ABM. Forrester would have you believe that leads are a dead-end concept, holding back B2B marketers from delivering the real value of accelerating opportunity progression through the funnel. Most marketers I speak to … Continued

The Relativity Behind Measuring Marketing Performance 

Data is everywhere in marketing. A successful marketing program requires finding the right audience, which is then measured with the right data. Everyone understands that good reporting requires good data. Yet, few people understand what good data actually looks like and where it can be found. Every technology platform has its own analytics features. Every … Continued