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25 Years and Counting of Marketing Operations

1987 was certainly an eventful year. Van Gogh’s Sunflowers sold for a record-breaking $39.7 million. Astronomers in California were the first to witness the birth of a galaxy.  IBM launched the Personal System/2, driving a fundamental shift in personal computing. And Tony Sprague, CRMT Digital CTO, and I met for the first time. History indeed!  … Continued

AI Operations: Implementing AI for Marketing

Generative AI is fast becoming a multi-purpose tool. Already, there have been signs that the technology will disrupt society in new and unexpected ways. It promises a new era of unprecedented productivity, while exposing businesses to new and unexpected risks.  As widespread AI becomes part of daily business operations, it will impact the day-to-day responsibilities … Continued

Myopia of Marketing Operations 

I have been working with Marketing Operations teams for a while now and I see one pattern occurring time and time again. It is Marketing Operations being so focused serving the rest of their organisation that they lose sight of the most important thing: ‘creating the best possible experience for anyone that interacts with your … Continued

2021 Marketing Operations Trends

2020 was a disruptive year for everyone. A global pandemic changed everything. The health measures needed to fight the coronavirus shut down large sections of the real economy, leading to a shift to digital. Marketers followed suit, curtailing the global events calendar and boosting digital marketing programs in their place. Webinars became so common that … Continued